Privacy Policy

GreenRoots Organic Supplies Ltd. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform and use our services related to organic soil, compost production, eco-friendly gardening tools, natural pest control solutions, sustainable garden planning consultation, and educational workshops on organic gardening.

Information We Collect

We collect and process the following categories of personal data:

• Information you provide directly: This includes your name, postal address, phone number, and other contact details when you place orders, register for workshops, or request consultations.
• Payment information: Provided during transactions; however, payment processing is securely handled by third-party providers and we do not store full payment card details.
• Usage data: Information about how you interact with our site, including pages visited, links clicked, and other diagnostic data.

How We Use Your Information

Your personal data is used for the following purposes:

• To provide and manage your orders, bookings, and consultations effectively.
• To communicate important updates, confirmations, and customer service responses.
• To improve our products, services, and website functionality based on user feedback and usage patterns.
• To comply with legal obligations and prevent fraudulent or illegal activities.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: To fulfil your orders and service requests.
• Legal obligations: Compliance with applicable tax, health, and safety regulations.
• Legitimate interests: Enhancing our service quality and security while respecting your rights.
• Consent: In some cases, for marketing communications where you have given explicit consent.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

• Service providers who assist in order fulfillment, payment processing, and delivery.
• Regulatory or law enforcement authorities when required by law.
• With your explicit consent or at your direction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal or reporting requirements.

Your Rights Under GDPR

If you reside in the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data we hold.
• The right to rectify inaccurate or incomplete information.
• The right to erase your personal data under certain circumstances.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at our physical address listed below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to improve user experience and analyse usage patterns. You can manage your cookie preferences through your browser settings.

International Data Transfers

If your information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with an updated date notice.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: