Terms and Conditions

Welcome to our online platform. These Terms and Conditions govern your use of our services and products provided by GreenRoots Organic Supplies Ltd. By accessing or using this service, you agree to comply with and be bound by these terms. Please read them carefully.

1. Use of Our Service

Our service offers organic gardening supplies, including soil, compost, eco-friendly tools, natural pest control products, garden planning consultation, and educational workshops. You agree to use these services only for lawful purposes and in accordance with these Terms.

2. Product Information and Orders

We strive to provide accurate descriptions and pricing for all products and services. However, we do not guarantee that product descriptions, availability, or pricing are error-free. We reserve the right to correct any errors or omissions and to refuse or cancel orders.

Orders are subject to acceptance and availability. Passing an order does not guarantee availability until confirmed by us.

3. Payment and Pricing

All payments must be made in full prior to dispatch or commencement of services, unless otherwise agreed. Prices are inclusive of applicable taxes and subject to change without notice.

4. Shipping and Delivery

Delivery times provided are estimates only and not guaranteed. We are not responsible for delays caused by third-party shipping companies. Risk of loss and title for products pass to you upon delivery to the carrier.

5. Returns and Refunds

Returns of physical products must be requested within 14 days of delivery. Products must be returned in their original condition. Customized products and services such as workshops and consultations are non-refundable once confirmed.

If you receive defective or incorrect items, please contact us promptly at our physical address below to arrange a resolution.

6. Intellectual Property

All content on this platform, including text, images, logos, and trademarks, is the property of GreenRoots Organic Supplies Ltd. and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, GreenRoots Organic Supplies Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service or products. Our total liability shall not exceed the amount paid for the relevant product or service.

8. Indemnification

You agree to indemnify and hold harmless GreenRoots Organic Supplies Ltd., its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising from your violation of these Terms or misuse of the service.

9. Governing Law

These Terms and your use of the service are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this platform and take effect immediately upon posting. It is your responsibility to review these Terms regularly. Continued use of the service after changes constitutes your acceptance.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at: